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Company:

ClaimsPro LP - International Programs Group

Data Management Analyst - Full Time, Remote (Anywhere in Canada)

International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. 

Reporting directly to the Data and Analytics Manager, the Data Management Analyst will be responsible for advancing data governance practices and principles within IPG. Building and delivering documentation, managing master data sets, working within existing systems and identifying opportunities to improve data quality will be primary responsibilities. Additional duties in business communications, and quality reporting as required.

Organizational Alignment:

• Operational effectiveness and efficiency: work closely with Managers, peers, business users and IT
• Customer Service:  deliver prompt and professional responses to business requests, communicate effectively with business stakeholders and external clients
• Quality:  continuously seek opportunities to increase the performance, reliability, security, and functionality of business and reporting processes
• Relationships:  build strong relationships with internal teams as well as internal business users and external clients

Key Performance Factors:

• Gathers requirements from business units and translates those to programmers and developers
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Support highly complex business processes with accurate and timely reporting of information
• Execute assigned tasks/projects effectively and in a timely manner
• Communicate status of tasks and projects to management and stakeholders in a timely manner
• Create, implement, and maintain reasonable documentation of all work

Job Responsibilities:

Data Governance - 80%

• Assist in developing data governance implementation plans.
• Gather and document business processes into centralized business glossary and maintain that document.
• Review and recommend changes to further the data governance program and initiatives.
• Identify and action opportunities to closer align business and technical systems process
• Communicate and assist in development of governance process improvements.
• Manage and own reference and master data sets

Reporting Development – 20%

• Work with internal and external stakeholders to gather and document requirements for reporting.
• Monitor and communicate on performance of existing and developed reporting structures.
• Develop reporting solutions in EXCEL and Power BI to meet requirements.
• Support business processes as required to ensure efficient operations.
• Bring an entrepreneurial spirit to drive the role forward within the business and the industry.

Experience:

• Diploma in Business Administration or Equivalent Experience
• 2+ years of experience in a similar role
• 2+ years of experience with Excel, ability to work with connected data sources.
• Familiar with business process mapping
• Experience in Finance or Insurance Industry considered an asset
• Strong attention to detail
• Excellent communication skills
• Experience with Power Pivot, Power BI or TSQL and/or DAX will be considered an asset

Competencies:

• Analytical thinker
• Ability to multi-task and handle a high volume of concurrent tasks
• Works collaboratively with others inside and outside of the business to find solutions

Environment/Working Conditions:

• Dynamic environment with tight deadlines, numerous and changing priorities
• Occasional evening/weekend/overtime required for maintenance or emergency response
• All prospective employees must pass a background check
• Remote environment including prolonged periods of computer use

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 12AM to 8AM
* Training will take place between 4pm to 12am.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Adjoint(e) Administratif(ve)- Dictaphoniste

Le poste en bref

Transcrire la dictée numérique en français.

 Formation, connaissances et expérience requises

• Sécondaire V
• 2 années d’expérience
• Bonne connaissance des outils Microsoft Office
• Expérience en dictée numérique

 Responsabilités

• Transcrire à partir du dictaphone des rapports de réclamation très complexes ou techniques selon les normes reconnues du SCM.

• Compléter toutes sortes de formulaires tels que preuves de perte, quittances, etc.

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

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Company:

ClaimsPro LP - Shared Services

Accounts Receivable Administrator, Hybrid, Full-Time, (Edmonton, AB, Canada)

Overview

Reporting to the Accounts Receivable Manager, you will play a key role in achieving the goals of the department while fostering an environment of high performance.  As a key member of the Finance team, you will contribute your expert knowledge to ensure that SCM’s corporate accounting activities comply with generally accepted accounting principles, trust law, regulatory requirements and industry practices. 

The successful candidate will maintain excellent relationships with internal clients and customer representatives.

• Recording and posting of payments using Great Plains and SCM’s payment application program in compliance with financial policies and procedures
• Regular bank deposits using Remote Cheque Scanner and occasionally at the bank
• Ensuring Accounts Receivable Legers are balanced weekly and before month end
• Processing of monthly adjustments as assigned
• Occasional involvement in opening of mail and listing in Deposit Summary
• Resolving payment issues and client inquiries in a timely manner and entering notes in the system for record keeping
• Electronic filing and maintenance
• Respond to audit inquiries in a timely manner.
• Special projects as assigned.
• Other financial duties as required

• Grade twelve diploma
• Preference will be given to candidates with or working towards accounting certificate or diploma
• Minimum 2-5 years’ experience in Accounts Receivable
• Solid understanding of basic accounting principles
• Demonstrated strong attention to detail and accuracy.
• Advanced Excel skills
• Previous business to business insurance experience is an asset but not required
• Demonstrated proven organizational skills and ability to prioritize
• Previous experience within a dynamic team will be given preference
• Demonstrated behaviors showing initiative and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethics
• Ability to work independently with little supervision
• Proven ability to contribute to and work well within a fast-paced and high-volume team environment

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

Pario Engineering and Environmental Sciences LP

National Property Specialist - Full-time (Vancouver, British Columbia)

Reporting to the National Director, ParioQuantify™, this position will offer “best in class” Pario services and products to new and existing customers. As National Property Specialist, You will perform the necessary work to provide liability specification and actual cash value (ACV) appraisals, catastrophe appraisals and appraisals under the Insurance Act, Insurance to Value appraisals. You have a strong understanding of the restoration process and are proficient in the use of Xactimate. You are experienced with building codes and basic electrical and plumbing techniques. Using your field expertise you will perform site inspections, quality surveying, measuring and specifications to provide pricing of various structures. Utilizing time management skills and your marketing/sales knowledge will assist you in meeting daily, weekly, and monthly productivity requirements.

Role Responsibilities: 

• Perform the necessary work to provide replacement costs and actual cash value valuations on various residential, commercial, and industrial properties. 
• Produce specification bid documents including general conditions, specifications, scope of work, bid sheets for building damage repair. 
• Provide recommendations on protection from further damage as well as recommendations to repair or replace building. 
• Provide verification of type and cause of damage – hail, water, etc. 
• Complete audit and file reviews on completed jobs

• Provide appraisals on residential and commercial buildings. 
• Provide bid documentation including general conditions, specifications, scope of work, bid sheets for building damage repair. 
• Provide recommendations on costing, length of time to repair or to replace dwelling.

• Responsible for submitting well written, documented appraisals. 
• Appraisals, file audits and reviews to adhere to RMS quality standards.

• Invoice a minimum of 37.5 billable hours weekly / 1950 billable hours annually. 
• You will also promote all rmsQuantify™ services to ClaimsPro adjusters to help RMS to achieve its budgeted annual post loss appraisal revenue. 

 
Education, Knowledge and Experience Required:

• Diploma in Construction/Building Science, Construction Management, Architectural or Civil Engineering Technology
• Minimum 3-5 years estimating and project management experience in construction, restoration or insurance industry required
• Working Knowledge of Xactimate Claims Software is required
• Excellent verbal and written communications skills. 
• Knowledge of Microsoft Office, good computer skills and ability type a minimum of 35 wpm. 
• Capacity to learn various electronic and manual estimating systems.
• Exposure to construction industry and interpretation of building codes is an definite asset

Environment/Work Conditions:

• Property specialists need to be mobile and physically able to investigate the scene, when required. They are required to work varied hours including dayshifts and must be able to work independently with minimal supervision. 

• Valid driver’s license and reliable vehicle
• Ability to travel as extensive travel is a requirement of the job 

• Ability to lift/move up to 40lbs 
• Sit, stand, walk, kneel, crawl, and climb to investigate damaged property
• All prospective employees must pass a background check
• Salary plus potential commission - $75k -110K

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP - International Programs Group

Administrateur de comptes bilingue – Temps plein (Montréal, Quebec, Canada) / Bilingual Account Administrator - Full Time (Montreal, Quebec, Canada)

Le Groupe de programmes internationaux (GPI) est un tiers administrateur indépendant qui fournit des services d’expertise en règlement de sinistres aux syndicats du Lloyd’s de Londres, aux assureurs nationaux, aux entités autoassurées et aux organisations qui ont des franchises élevées ou une franchise autoassurée. Aujourd’hui, le GPI travaille avec le plus grand réseau de firmes d’expertise indépendantes au pays. Les bureaux de Toronto, de Montréal et de Vancouver emploient des réviseurs principaux spécialisés et des réviseurs au téléphone qualifiés. Nous offrons nos compétences au niveau régional et nous possédons un permis dans toutes les provinces canadiennes.

Il s'agit d'une excellente opportunité pour les jeunes diplômés qui recherchent un poste de débutant pour commencer leur carrière dans un cadre professionnel! 

Responsabilités :

• Soutien à l'ouverture des dossiers de réclamation dans les bases de données des clients internes et externes et au triage des réclamations à assigner.
• Soutien au traitement des demandes de chèques ou des demandes de renseignements
• Fournir une rétroaction et des mises à jour pour la mise à jour des lignes directrices des clients.
• Participer à la conception des flux de travaux afin de créer des efficiences pour les comptes clients et les initiatives spécifiques des clients, le cas échéant
• Collaborer avec les coordonnateurs afin de garantir un flux de travaux fluide pour l'émission des chèques/paiements grâce à des processus de saisie de données précis.
• Examiner et résoudre les questions relatives aux paiements.
• Assurer des tâches administratives générales telles que l'affectation et le téléversement du courrier entrant dans les dossiers réclamation, etc.

Qualifications et expérience:

• Ouvert aux nouveaux diplômés/candidats de niveau débutant?
• Excellentes compétences bilingues en communication orale et écrite (anglais et français) requises
• Capacité démontrée à porter une grande attention aux détails
• Capacité démontrée à gérer des priorités changeantes et compétences organisationnelles avérées
• Avoir fait preuve d'initiative et de compétences en matière de suivi.
• Professionnalisme et éthique de travail démontrés
• Capacité avérée à contribuer et à bien travailler dans un environnement d'équipe tout en étant capable de travailler de manière autonome.

Nous offrons un environnement de travail dynamique, des possibilités de développement de carrière, des avantages sociaux concurrentiels et des programmes de cotisation égale au REER, ainsi que de nombreux autres avantages liés à l'entreprise!

SCM Services d’assurances et ses filiales accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

___________________________________________________________________________

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, self-insured entities, or organizations with high deductibles or Self Insured Retention.  Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, Vancouver, each office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces.

This is a great opportunity for recent graduates that are looking for an entry level position to start their career in a professional setting!

Responsibilities:

• Support in opening claims in internal and external client databases and triaging of claims assignments
• Support in processing cheque requests or inquires
• Providing feedback and updates for the maintenance of client guidelines
• Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives when required
• Works with Coordinators to ensure smooth cheque/payment issuance workflow by accurate data entry processes
• Investigate and resolve payment queries
• General administrative office duties such as assigning and uploading of incoming mail to claim files etc.

Qualifications & Experience:

• Open to new graduates/entry level applicants?
• Excellent oral and written communication skills in both French and English
• Previously demonstrated ability to execute high attention to detail 
• Demonstrated ability to manage changing priorities and proven organizational skills 
• Demonstrated initiative, and follow-up skills. 
• Demonstrated professionalism and work ethic 
• Proven ability to contribute to and work well within a team environment while able to work autonomously.

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP - International Programs Group

Claims Account Administrator - Full Time, Hybrid (New Westminster, British Columbia, Canada)

Responsibilities:

• Receive, review and accurately open new client claims in the system ensuring policy declaration pages reconcile with data once verified claim was intended for IPG handling
• Accurately enter claims and financial data in various client databases and reconcile with our internal claims system
• Prepare financial and data reports as required
• Create client loss runs and liaise with clients to clarify and confirm needs
• Ensure policy declarations are accurate and interact with clients as required to obtain appropriate set up documents
• Troubleshoot data conflicts directly with clients and examiners
• Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details
• Other duties as assigned such as processing incoming and outgoing mail (regular and courier), financial recording of recovery cheques received, answering telephones, general services required to assist smooth operation of the office

Qualifications & Experience

• Grade twelve diploma; however a post-secondary diploma in Office Administration will be given preference
• Familiarity or previous insurance claims experience will be a definite asset
• 2-3 years’ experience in an administrative support role is required
• Previously demonstrated ability to execute high attention to detail and strong analytical skill
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviours showing initiative and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment, as well as work independently
• Intermediate experience with Word and Excel skills are required
• All other computer applications – must have the aptitude and ability to learn as required?
• Detail Oriented with a customer service focus

Environment/Working Conditions

• Positive team dynamics
• All prospective employees must pass a background check
• Time allocation estimations are subject to change
• Competitive Salary - $39K to $51K Annually

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP - International Programs Group

Expert en Sinistre - Temps plein, Télétravail (Région de Montréal, Québec)/Liability Claims Examiner - Full-time, Remote (Montreal Area, Quebec)

International Programs Group (IPG) est un administrateur de réclamations qui fournit des services de sinistres aux syndicats des Lloyd's, aux assureurs nationaux, aux entités auto-assurées ou aux organisations avec des franchises élevées ou une rétention auto-assurée.  Nous recherchons actuellement un examinateur idéalement dans la région de Montréal ou dans la province de Québec.

Aujourd'hui, IPG travaille avec le plus grand réseau canadien de cabinets d'expertise indépendants à travers le pays. Opérant à partir de Toronto, Montréal et Vancouver, chaque bureau IPG est doté d'examinateurs seniors spécialisés et d'examinateurs de bureau qualifiés. Nous avons une expertise régionale et avons notre licence dans toutes les provinces Canadiennes. Le candidat retenu travaillera au sein d'IPG, une entreprise pleine d'opportunités et d'enthousiasme - nous recherchons le bon candidat pour nous rejoindre ! http://internationalprogramsgroup.com/

Responsabilités :

• Agir en tant qu’expert en sinistre pour divers comptes Lloyds, ce qui implique de fournir un service de réclamation rapide, équitable et de qualité aux clients.
• S’occuper des réclamations de responsabilité complexes.
• Diriger les ajusteurs indépendants et les guider dans leur enquête.
• Régler les réclamations directement avec les demandeurs ou leurs représentants
• Administrer les paiements/règlements de réclamations au moyen de comptes en fiducie
• Assurer la liaison avec toutes les parties prenantes pour s'assurer que les besoins du client soient satisfaits

Éducation, connaissances et expérience requise :

• Diplôme d'études collégiales ou combinaison d'études et expérience équivalente dans une entreprise équivalente
• Le candidat doit avoir son permis de l’AMF(Autorité des Marchés Financiers)  pour la province de Québec
• Minimum de 5 à 7 ans d'expérience dans le traitement des réclamations en responsabilité civile
• Excellentes compétences en communication orale et écrite en anglais et en français
• Expérience avec les réclamations impliquant les Souscripteurs du Lloyds serait un atout.

Compétences requises :

• La personne doit démontrer sa capacité à diriger des experts en sinistres de tous niveaux et à travailler efficacement dans un environnement d'équipe
• Capacité déjà démontrée à communiquer efficacement avec les associés internes et externes, à l’oral ainsi qu’à l’écrit.
• Une attitude positive et une approche de service à la clientèle favorisant le traitement des demandes de manière efficace.
• Solides compétences analytiques, de résolution de problèmes et d'organisation
• Capacité démontrée à être proactif dans l'identification et la mise en œuvre de solutions
• Capacité éprouvée à effectuer plusieurs tâches dans un environnement exigeant et au rythme rapide
• Compétences informatiques exceptionnelles. Capacité à naviguer dans divers systèmes, à maîtriser MS Office et à travailler dans un environnement sans papier.

SCM Insurance Services et ses affiliés accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation.

International Programs Group (IPG) is an independent third-party claims administrator which provides claims services for Lloyd’s syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention. We are currently seeking an Examiner ideally within the Montreal Area or within the province of Quebec.

Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us! http://internationalprogramsgroup.com/

Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
• Examine complex liability claims.
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client's needs are met

Education, Knowledge and Experience Required:

• College diploma or combination of education and equivalent business
• Candidate must be Licensed in the province of Quebec
• Minimum of 5 – 7 years of claims experience in handling of liability claims
• Excellent oral and written communication skills in both English and French
• Experience dealing with Lloyds a clear advantage.

Competencies Required to Succeed:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

× Apply Now

Company:

ClaimsPro LP - International Programs Group

Liability Claims Examiner - Full Time, Remote (Anywhere in Canada)

International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention.

Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement - we are looking for the right candidate to join us! http://internationalprogramsgroup.com/

Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients.
• Examine liability claims.
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to insure client's needs are met

Education, Knowledge and Experience Required:

• College diploma or combination of education and equivalent business
• CIP designation an asset
• Minimum of 5 years of casualty claims experience including professional lines.
• Professional liability experience, including complex coverage analysis
• Experience dealing with Lloyds a clear advantage.

Competencies Required To Succeed:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

× Apply Now

Company:

ClaimsPro LP

Auto PD Adjuster (Edmonton, AB)

We are currently looking to add an experienced Auto PD Desktop Adjuster to our team!!

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over 700 independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Competencies:

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

To succeed in this role, the ideal candidate must have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies:

• Effective Analytical Skills

• Effective communication skills (verbal, written and presentation)

• Organizational skills

• Interpersonal skills

• Relationship Building skills

• Sense of urgency and responsiveness

Qualifications & Experience

• Adjuster’s license, or currently pursuing or have completed the CIP designation.

• Minimum of 3 years experience.

• Equivalency in combination of education and experience will be considered.

• Ongoing commitment to education and learning.

• Effective analytical skills, including identification of cause and effect dynamics

• Good investigative manner

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

Advanced communication skills including:

• Effective written skills including those of a technical nature

• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.

• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

• Strong commitment to ongoing education and learning.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process