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Our Technologies

Claims handling is one of the world's most information-intensive businesses, which is why technology is critical to best-in-class service. Technology also brings the added benefits of improved productivity and increased intelligence through analytics.


Leading Claims Management Technology

Our efficient approach to claims handling and our enhanced reporting capabilities are powered by the groundbreaking iAdjust™ software. This proprietary claims adjusting and data management system helps record an unlimited amount of loss data and claims information with increased accuracy, frequency, and consistency.

Not only do we use this system to manage our claims, but we also provide our clients with direct client access through a secure web portal. This keeps our clients apprised of any updates and allows them to monitor the progress of their claim.

What can iAdjustTM do for me?

  • Access real-time claims information whenever you want via a secure web portal
  • Confirm the status of a file
  • Review all file notes (police reports, contractor estimates, etc.)
  • Send handling instructions directly to the adjuster
  • Read adjuster notes
  • See claims photos
  • Review loss payments, reserves, and transaction history
  • Share claim information with other stakeholders
  • Generate ad-hoc reports
  • Create custom fields and reports as needed

Is iAdjustTM for me?

iAdjust™ harnesses the latest technology to deliver exemplary service to clients resulting in superior risk management information gathering, distribution, and analysis.

Our users include:

  • Insurance providers
  • Adjusters
  • Service providers
  • Any organization in need of a process or platform to capture incident and claims information


  • Real-time access to claims data via a web interface
  • Access to your claims, wherever you are located
  • Up to the minute reporting on files
  • Follow a claim, step-by-step
  • Centralized communication hub for all stakeholders involved with a claim
  • Comprehensive reporting functionality


Bridging the Gaps in Risk Management

OpticRisk™ empowers our clients to become more efficient and proactive in the way they manage incidents, claims, and insurance coverage across their organization.

OpticRisk™ makes claims reporting and tracking a simple yet powerful process. It is robust enough for claims professionals, but simple enough for the most basic of claims.

Developed by claims software professionals at SCM Insurance Services, OpticRisk™ is a web-based risk management system that allows you to gain both high-level oversight of organizational risk and ground-level insight into causes, handling, and mitigation of specific incidents all on one affordable platform.

What can OpticRisk™ do?

OpticRisk™ is a flexible service, which can:

  • Centralizes the intake of incidents and claims
  • Track documents
  • Automate information flow
  • Ensure that cost of risk is properly managed
  • Configure and run reports using information from all your claims
  • Capture financial data including reserves and payments
  • Track and store coverage and exposure data
  • Communicate risk
  • Gain the insight required to prioritize your risk management initiatives

OpticRisk™ was built to be flexible and affordable, and can easily be configured to meet the data-tracking needs of any organization. Customized integration services are also available for organizations wishing to tie into their existing applications.

Is OpticRisk™ for me?

OpticRisk serves clients across the entire insurance risk spectrum. Some of our customers include:

  • Risk managers
  • Commercial brokerages
  • Governments
  • Groups and Associations with multiple locations and/or a self-insured component of their business
  • Any organization in need of a process or platform to capture incident and claims information
  • Any risk management department that wants to enhance tracking of incident and claims information for robust trend analysis
  • Any company that needs the power of Canada’s largest risk data aggregator to help manage their data


Capture the information important to you

OpticRisk™ is built on a platform that allows each organization to control its level of customization. Users can capture and compare any industry and company relevant information for reporting that is relevant and insightful.

Access anywhere, anytime

OpticRisk™ is a Software as a Service (SaaS) solution that can be accessed anywhere and anytime, providing multi layered security and storing your information with utmost privacy. System security can be scaled and managed based on your organization’s security needs.

Intelligent system support

OpticRisk™ contains a full documentation process that can generate automatic notification emails, custom form letters, and reminders to help you manage incident and claims information easily and efficiently. It also has the capabilities to store multimedia files that are relevant to your risk program.

Build on your historical data

OpticRisk™ has the power to import large amounts of current information in a way that is fast, simple, and efficient.

Created by Canada’s leading claims software developers

Built from a platform that is the result of over 25 years of claims management system development experience, OpticRisk™ was developed with input from Canada’s leading claims adjusting professionals, individuals who understand the importance of efficient claims and incidents management.

Security You Can Trust

All ClaimsPro systems are secured by 2048-bit SSL encryption, with access granted only to individuals who have authenticated themselves with a user ID and password. Levels of access within the application are configurable by user, ensuring that each person can see only the information they are entitled to see. We also secure client information by requiring written confirmation from the client before we create additional system logins.